Refund policy

Before returning an item, please contact us to request a return.

Please do not send products to our business correspondence address unless we specifically instruct you to do so. Products may be fulfilled by different fulfilment partners, and the appropriate return location may therefore vary.

Once your return has been authorised, we will provide you with the appropriate return instructions and, where applicable, a return address or return label.

For unwanted items returned under your cancellation rights, you will normally be responsible for the direct cost of returning the item unless we tell you otherwise.

Where an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will provide an appropriate remedy in accordance with your statutory rights and, where a return is required, we will cover reasonable return costs.

In some circumstances we may issue a refund without requiring the product to be returned.

Nothing in this policy affects your statutory consumer rights.