Legal notice
About Lustaria
Lustaria is an online retailer offering health, beauty and lifestyle products to customers in the United Kingdom.
Products sold through Lustaria may be stored, processed, fulfilled or dispatched by third-party suppliers and fulfilment partners. As a result, products may be dispatched directly from a supplier and different products within the same order may occasionally arrive separately.
Unless expressly stated otherwise, your purchase is made from Lustaria. The use of third-party suppliers or fulfilment partners does not affect your statutory consumer rights or our responsibilities to you as the retailer.
Product Information
We take reasonable care to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.
Images may be supplied by manufacturers or fulfilment partners and may be illustrative. Minor differences in packaging, colour or appearance may occur where these do not materially alter the nature of the product.
Nothing on this website is intended to exclude our obligation to supply goods that meet the requirements of applicable UK consumer law.
Pricing
All prices are displayed in pounds sterling (GBP) unless otherwise stated.
Any price reduction, promotional price or comparison price displayed on the website is intended to represent a genuine promotional or pricing comparison. We do not intentionally use artificial reference prices or misleading discount claims.
Any applicable delivery charges will be displayed before an order is submitted.
Orders
Submitting an order constitutes an offer to purchase the relevant products from us. An order is not accepted until we send confirmation that it has been accepted or otherwise begin fulfilment in accordance with our Terms of Service.
We reserve the right to decline or cancel an order where there has been an obvious pricing or product-description error, where a product is unavailable, where fraud is suspected, or where we are otherwise unable lawfully to fulfil the order.
Where payment has already been taken for an order that we cannot accept, the appropriate amount will be refunded.
Delivery and Third-Party Fulfilment
We work with third-party suppliers and fulfilment partners and therefore do not necessarily dispatch every product from premises operated directly by Lustaria.
The dispatch location of a product may vary and, in some circumstances, products may be dispatched from outside the United Kingdom.
Estimated delivery times are provided during the purchasing process or within our Shipping Policy. These estimates should be read alongside any applicable delivery terms shown when ordering.
The involvement of a third-party fulfilment provider does not change the customer's contractual relationship with us.
Returns and Consumer Rights
Customers purchasing online may have statutory cancellation, return, refund, repair or replacement rights depending upon the circumstances.
Our Returns & Refund Policy explains how to request a return or refund and should be read alongside this Legal Notice and our Terms of Service.
Customers should contact Lustaria before returning a product. Because we use multiple fulfilment partners, the correct return address may vary between products.
Please do not return products to our business correspondence address unless we have specifically instructed you to do so.
Nothing in this Legal Notice or any other policy on this website limits or excludes rights that cannot lawfully be excluded under UK consumer law.
Health and Beauty Information
Product descriptions and information provided through Lustaria are supplied for general product-information purposes.
Unless expressly stated and legally authorised otherwise, products sold by Lustaria are not presented as medicines and information on this website should not be interpreted as medical advice, diagnosis or treatment.
Customers should follow the manufacturer's directions, warnings and instructions supplied with a product. Where appropriate, customers should discontinue use and seek professional advice if they experience an adverse reaction.
Nothing in this section limits any responsibility that we have in relation to product safety, product quality or statutory consumer rights.
Intellectual Property
Unless otherwise stated, the Lustaria name, branding, website design, written content and other original material created for this website are owned by or licensed to the operator of Lustaria.
Product names, trademarks, photographs and other material belonging to manufacturers, suppliers or third parties remain the property of their respective owners.
No material owned by Lustaria may be reproduced or commercially exploited without permission except where permitted by law.
Website Availability
We aim to keep this website accurate and available but cannot guarantee uninterrupted access at all times.
We may update products, prices, website functionality and information from time to time.
Nothing in this section excludes liability where it would be unlawful to do so.
Governing Law
These website terms and this Legal Notice are governed by the applicable laws of England and Wales, without affecting any mandatory rights a consumer may have under the law applicable to them.
Contact
For questions relating to Lustaria, an order, a return or a complaint, please contact us.